OK, so technically it was yesterday. However yesterday was an eleven hour day at the coalface so…
Speaking of the front line of truth and accuracy in the provision of public transport: Is A.I. now sounding too human?. I had this recently, and it’s becoming more common…
Vocal complainer -“I gave my credit details/flat number/intended destination to the lassie when I phoned”
Tony listens to the recorded call – (Soft female voice ) “This an automated system press 1 to send a car to your listed home address , press 2 to speak to an operator…” (slight paraphrase, but you get the idea). Then I get to listen to the caller giving their details, sometimes at great length, while our robot system repeatedly urges them to choose 1 or 2, or repeats their home address back asking them to confirm that is where they are.
I already know what I would find, but I now get to go back and tell the complainer that they gave their information to the robot – “Oh no I didnae…”
The solution is obvious(to me).
All A.I. should vocalise like a Dalek.
“PRESS ONE TO DISPATCH A CAR TO YOUR HOME PLANET> PRESS TWO TO SPEAK TO A HUMAN OPERATIVE>>>>”
“PRESS ONE TO CONFIRM YOU REQUIRE A TAXI AT XXXXXXX>> PRESS TWO TO CHANGE OR CANCEL”
(slightly frenetic and higher pitched each time) “PRESS ONE OR TWO, OR YOU WILL BE EXTERMINATED!!!”.
It should certainly reduce the negative feed back.
On a happier note, that’s nine years since Chris married me.
(“Say ‘I Do’ to confirm husband/wife status….”)
I have no complaints.
Thank you to all who sent congratulations. It was our many friends and family who made it such a special day.
Next week on IaDL: I’m nightshift, so it could be anything
Dalmallyfest the Asylum 